Judy Vincent, Home based Travel Agent for Compass Travel & Cruising http://compasstravel.com.au/ I have been a member of BRG Pennant Hills for 14 years and am a Life Member. I have been travelling the world since I was 2 years old and have lived in 5 countries. I have visited 47 countries and am a very experienced traveller. BRG members have been fantastic in assisting me to get organised with paperwork, accounts, referrals, service ethics and many other aspects of running a business. I have also made some wonderful friends. I have sent a lot of members on great holidays and assisted with cash cards, visas, planning itineraries, different things to see and do, where to eat and have fun. My best learning from BRG would be to build relationships with your clients and colleagues and care about how you can look after them.